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Last updated: 18 November 2021

Capacity restrictions lifted
In line with the recent Victorian Government announcement, our audience capacity is increasing to 100% from Friday 19 November at Her Majesty’s Theatre.

A special note to our existing ticket holders whose performances have previously been postponed – thank you again for your patience, it will be such a joy to finally welcome you to the theatre. Ticketek are still working through impacted performances (late Oct – 11 Nov), so if you haven’t already, you will receive communication from Ticketek soon. We are working to ensure that all existing ticket holders who wish to see Frozen in Melbourne will have the opportunity to do so before the production leaves for Brisbane.

Update to mandatory vaccination age requirement
The Victorian Government now requires that all patrons and staff aged 12 years 2 months+ are fully vaccinated against COVID-19 prior to entering Her Majesty’s Theatre.

Children under the age of 12 years 2 months are welcome to attend and do not require vaccination, however must be accompanied by a vaccinated adult.

Providing proof of vaccination at the theatre
Proof of vaccination status (or valid medical exemption) will be required at entry to the theatre. The easiest way to do this will be via the Service Victoria app. Instructions on how to do this can be found here.

Customers without a smartphone can print a vaccination certificate from their Medicare account or contact Services Australia for a paper certificate to prove their vaccination status.

Additional safety measures and mask wearing
Proof of vaccination is an additional health and safety measure on top of upgraded air conditioning systems, more frequent cleaning of high touch surfaces, completely flexible ticket exchanges, venue zones, staggered arrivals and mask requirements.

Masks will be mandatory in the theatre at all times for people aged 12+. Mask wearing is strongly encouraged for people of all ages.

What should I do if I will not be fully vaccinated in time for my performance?
If you are an existing ticket holder and will not be vaccinated before your booked performance date, please contact Ticketek via this form to arrange for an exchange to a later performance or a refund.

There is currently no end date on the vaccination requirement, however we don’t anticipate that it will be removed prior to the end of Frozen’s Melbourne season on January 23.

More information
For more information about your visit, please visit the COVID Safety page on the Her Majesty’s Theatre website.