Last updated: 06 January 2022
We look forward to welcoming audiences back to Her Majesty’s Theatre, Melbourne from 1pm, Thursday 6 January onwards.
If you hold tickets for this performance, and all other future performances, they are valid.
Thank you for your patience as we worked through this challenging period. We can’t wait to see you all at the theatre again.
Update to mandatory vaccination age requirement
The Victorian Government now requires that all patrons and staff aged 18+ provide evidence that they are fully vaccinated against COVID-19 prior to entering Her Majesty’s Theatre.
Providing proof of vaccination at the theatre
Proof of vaccination status (or valid medical exemption) will be required at entry to the theatre. The easiest way to do this will be via the Service Victoria app. Instructions on how to do this can be found here.
Customers without a smartphone can print a vaccination certificate from their Medicare account or contact Services Australia for a paper certificate to prove their vaccination status.
Additional safety measures and mask wearing
Proof of vaccination is an additional health and safety measure on top of upgraded air conditioning systems, more frequent cleaning of high touch surfaces, completely flexible ticket exchanges, venue zones, staggered arrivals and mask requirements.
Masks will be mandatory in the theatre at all times for people aged 8+. Mask wearing is strongly encouraged for people of all ages.
What should I do if I will not be fully vaccinated in time for my performance?
If you are an existing ticket holder and will not be vaccinated before your booked performance date, please contact Ticketek via this form to arrange for an exchange to a later performance or a refund.
There is currently no end date on the vaccination requirement, however we don’t anticipate that it will be removed prior to the end of Frozen’s Melbourne season on January 26.
For more information about your visit, please visit the COVID Safety page on the Her Majesty’s Theatre website.