The Victorian Government now requires that all patrons and staff aged 12 years 2 months+ are fully vaccinated against COVID-19 prior to entering Her Majesty’s Theatre.
Children under the age of 12 years 2 months are welcome to attend and do not require vaccination, however must be accompanied by a vaccinated adult.
Brisbane Season From February 2022
From Dec 17 2021, only fully vaccinated (16 + years) or medically exempt patrons, staff, artists and crew are permitted to enter QPAC. All patrons will be required to register via the Check in Qld app and provide proof of vaccination or medical exemption.
Proof of vaccination status (or valid medical exemption) will be required at entry to the theatre. The easiest way to do this will be via the Service Victoria app. Instructions on how to do this can be found here.
Customers without a smartphone can print a vaccination certificate from their Medicare account or contact Services Australia for a paper certificate to prove their vaccination status.
Proof of vaccination is an additional health and safety measure on top of upgraded air conditioning systems, more frequent cleaning of high touch surfaces, completely flexible ticket exchanges, venue zones, staggered arrivals and mask requirements.
Masks will be mandatory in the theatre at all times for people aged 12+. Mask wearing is strongly encouraged for people of all ages.
If you are an existing ticket holder and will not be vaccinated before your booked performance date, please contact Ticketek via this form to arrange for an exchange to a later performance or a refund.
There is currently no end date on the vaccination requirement, however we don’t anticipate that it will be removed prior to the end of Frozen’s Melbourne season on January 23.
Her Majesty’s Theatre will operate in accordance with its COVID Safety Plan with the goal of ensuring that your experience at the theatre is made as safe as reasonably possible. The COVID Safety Plan applicable at the time of your visit will be made available on the theatre’s website.
We advise customers to allow enough time to travel to the theatre. We recommend patrons to arrive up to 40 minutes prior to the show.
Patrons arriving late will not be admitted until a suitable break in the performance.
All impacted ticket holders will be contacted by Ticketek in order of performance date. We thank you for your patience and understanding, and look forward to welcoming you to the theatre soon.
If you have tested positive for COVID-19 or are waiting for a test result and are required to isolate, please fill out this Ticketek form and we will be happy to exchange your tickets for a future performance.
If you have cold or flu-like symptoms on the day you are due to attend a performance, please do not attend the theatre. Please call Her Majesty’s Theatre Box Office on (03) 8643 3300 and we will gladly offer to move you into a future performance.
Frozen is now playing at Her Majesty’s Theatre in Melbourne, and a Brisbane season has been announced from February 2022. Subscribe to our newsletter to keep up to date with future announcements and ticket releases.
Tickets are able to be exchanged into other performances up to 48 hours prior to the original performance start time. For instructions on how to exchange and for full terms and conditions please click here.
Ticket prices for Frozen vary depending on seating location, performance date and time and peak period such as school holidays. Please check the Ticketek website for pricing.
Customers are advised to book their tickets in advance as tickets do sell fast. Best prices and best availability can be found in mid-week evening performances and in non-school holiday periods.
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Customers are advised to book their tickets in advance as tickets do sell fast. Occasionally, a limited number of seats become available at the venue box office from 2 hours prior to the performance time. This is subject to availability and cannot be guaranteed.
We encourage customers to purchase tickets in advance to ensure best seating locations and best price. Some performances during school holidays particularly can be heavily booked.
Please reach out to your point of purchase.
The performance schedule varies. Please visit ticketek.com.au for the most up-to-date schedule.
Infants under the age of two are permitted free of charge provided they do not occupy a seat and that a complimentary babes in arms ticket from the box office is obtained on the day of the performance. Frozen is not recommended for anyone under the age of 4.