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Frequently Asked Questions

Your visit to the theatre

What time should I arrive at the theatre?

We advise customers to allow enough time to travel to the theatre and recommend patrons arrive up to 40 minutes prior to the show.

Do I need to wear a mask at the theatre?

Face masks are not mandatory, however Adelaide Festival Centre strongly recommends that you wear a mask as you will be in close contact with other patrons. Adelaide Festival Centre staff will wear masks.

Do I need to be fully vaccinated against COVID-19 before I visit the theatre?

With the high rate of vaccination in the community, Adelaide Festival Centre will no longer check patrons’ vaccination evidence at entries to their venues.

What health and safety measures will be in place at Adelaide Festival Centre?

The wellbeing of all Adelaide Festival Centre visitors, artists and staff is the highest priority. We encourage you to read through the COVID-19 FAQs and Information page.

What if I’m running late and the performance has started?

Patrons arriving late will not be admitted until a suitable break in the performance.

Ticketing Questions

What if I am sick on the day of the performance, or required to isolate?

It is important that if you are unwell or have any symptoms of a cold or flu, you do not attend any public events – including the theatre. If you cannot use your purchased ticket, please contact 131 246 as soon as possible to arrange an exchange or refund. Adelaide Festival Centre abides by Live Performance Australia ticket refund guidelines.

Will Frozen be playing anywhere else in Australia?

Frozen will open at Adelaide Festival Centre on 26 May, and a Perth season has been announced from August 2022. Subscribe to our newsletter to keep up to date with future announcements and ticket releases.

How long is the show running in Adelaide?

Check Ticketek for available inventory or subscribe to our newsletter to keep up to date with future announcements and ticket releases.

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Can I exchange dates?

Tickets can be exchanged into other performances up to 48 hours prior to the original performance start time.

Please phone Adelaide Festival Centre on 131 246 or submit an online request to Ticketek via this form.

What are the different price reserves or price categories available?

Ticket prices for Frozen vary depending on seating location, performance date and time and peak period such as school holidays. Please check Ticketek for pricing.

Why can’t I find the tickets I want to Frozen in Adelaide?

Customers are advised to book their tickets in advance as tickets do sell fast. Best prices and best availability can be found in mid-week evening performances and in non-school holiday periods.

Will any more tickets to Frozen be released?

Sign up to frozenthemusical.com.au to receive the latest news and be the first to know when new tickets are available.

Your website says that there are no tickets available to some performances of Frozen. Will there be tickets available at the venue?

Customers are advised to book their tickets in advance as tickets do sell fast. Occasionally, a limited number of seats become available at the venue box office from 2 hours prior to the performance time. This is subject to availability and cannot be guaranteed.

Do I need to purchase tickets in advance?

We encourage customers to purchase tickets in advance to ensure best seating locations and best price. Some performances during school holidays particularly can be heavily booked.

I purchased tickets via a third party provider, and have a question or request about my ticket.

Please reach out to your point of purchase.

What is the performance schedule?

The performance schedule varies. Please visit Ticketek for the most up-to-date schedule.

What is your babes in arms policy?

Infants under the age of two are permitted free of charge provided they do not occupy a seat and that a complimentary babes in arms ticket from the box office is obtained on the day of the performance. Frozen is not recommended for anyone under the age of 4.