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Frequently Asked Questions

Ticketing Questions

What happens if my performance date is impacted by COVID restrictions?

All impacted ticket holders will be contacted by Ticketek in order of performance date. We thank you for your patience and understanding, and look forward to welcoming you to the theatre soon.

What if I am sick on the day of the performance?

If you have tested positive for COVID-19 or are waiting for a test result and are required to isolate, please fill out this Ticketek form and we will be happy to exchange your tickets for a future performance.

If you have cold or flu-like symptoms on the day you are due to attend a performance, please do not attend the theatre. Please call Her Majesty’s Theatre Box Office on (03) 8643 3300 and we will gladly offer to move you into a future performance.

Will the theatre have a COVID Safety Plan in place?

Her Majesty’s Theatre will operate in accordance with its COVID Safety Plan with the goal of ensuring that your experience at the theatre is made as safe as reasonably possible. The COVID Safety Plan applicable at the time of your visit will be made available on the theatre’s website.

Will Frozen be playing anywhere else in Australia?

Frozen is playing at Her Majesty’s Theatre in Melbourne from June 2021. Subscribe to our newsletter to keep up to date with future announcements and ticket releases.

How long is the show running in Melbourne?

Check the Ticketek website for available inventory or subscribe to our newsletter to keep up to date with future announcements and ticket releases.

Can I exchange dates?

Tickets are able to be exchanged into other performances up to 48 hours prior to the original performance start time. For instructions on how to exchange and for full terms and conditions please click here.

What are the different price reserves or price categories available?

Ticket prices for Frozen vary depending on seating location, performance date and time and peak period such as school holidays. Please check the Ticketek website for pricing.

Why can’t I find the tickets I want to Frozen in Melbourne?

Customers are advised to book their tickets in advance as tickets do sell fast. Best prices and best availability can be found in mid-week evening performances and in non-school holiday periods.

Will any more tickets to Frozen be released?

Sign up to frozenthemusical.com.au to receive the latest news and be the first to know when new tickets are available.

Your website says that there are no tickets available to some performances of Frozen. Will there be tickets available at the venue?

Customers are advised to book their tickets in advance as tickets do sell fast. Occasionally, a limited number of seats become available at the venue box office from 2 hours prior to the performance time. This is subject to availability and cannot be guaranteed.

Do I need to purchase tickets in advance?

We encourage customers to purchase tickets in advance to ensure best seating locations and best price. Some performances during school holidays particularly can be heavily booked.

I purchased tickets via a third party provider, i.e. Luxury Escapes, and have a question or request about my ticket.

Please reach out to your point of purchase.

What is the performance schedule?

The performance schedule varies. Please visit ticketek.com.au for the most up-to-date schedule.

What is your babes in arms policy?

Infants under the age of two are permitted free of charge provided they do not occupy a seat and that a complimentary babes in arms ticket from the box office is obtained on the day of the performance. Frozen is not recommended for anyone under the age of 4.

What time should I arrive at the theatre?

We advise customers to allow enough time to travel to the theatre. We recommend patrons to arrive up to 40 minutes prior to the show.

What if I’m running late and the performance has started?

Patrons arriving late will not be admitted until a suitable break in the performance.